Dream keeps rollin' on
Sunday, March 09, 2008MIKE BOLTONNews staff writer
OXFORD --
Asteady stream of motor homes and travel trailers with tags from states such as Oregon, Virginia, Georgia, South Carolina and Tennessee was exiting Interstate 20 and pulling into the four-acre parking lot of the $8.1 million Dandy RV Superstore.
As Jim Cooley watched from his second-story office window overlooking the lot, he couldn't help but smile.
His idea of a creating a destination for current and potential owners of recreational vehicles has piqued the interest of the thousands of motorists who pass by this new, gigantic facility just off exit 188 on I-20 each day.
It also has piqued the interest of a curious RV industry that wants to see how such a facility that is common in locales such as California and Las Vegas will play in Alabama. Although open less than a year, Cooley's bold venture already has landed him on the cover of the December issue of "RV Pro," a bible of the industry.
The 82,000-square-foot facility on 28 acres next to I-20 can't be ignored by anyone who drives by. In case the more than 400 motor homes and travel trailers on site don't catch a motorist's eye, the gigantic $300,000 message board alongside the interstate will.
The Dandy RV Superstore is a one-stop Wal-Mart of sorts for the RV crowd. It features a 15,500-square-foot Camping World store that that has every gadget imaginable for RV owners.
"It is to RV owners what Bass Pro Shops is to fishermen," Cooley said. "RV owners love the place."
It also houses a 15,000-square-foot recreational vehicle showroom where motor homes and travel trailers are on display; a 40-bay garage where RVs are repaired; and an RV parts warehouse. It has a 54-foot-long paint booth where wrecked RVs can be repaired and painted.
Cooley said construction will begin in the next 30 days on an adjacent $3.1 million, 145-pad KOA campground that will have a swimming pool, putting greens, permanently anchored RVs for rent and four log cabins for rent.
Creating such an RV showplace was 32 years in the making, Cooley said. Before opening in March, Dandy RV spent 22 years as a highly visible fixture just off I-59 in East Lake. In 2006 a fire that started in a customer's RV destroyed much of that facility. Cooley's answer was to finally close down that location and a similar one on I-65 near Clanton and build his dream RV mega-center.
Not being one to brag on his accomplishments, Cooley prefers to laugh about his past rather than talk about the present.
"When I got out of high school I'd get the classifieds out of The Birmingham News looking for RVs for sale and I'd ride around all over Birmingham looking in yards for RVs that might be for sale," he said, laughing. "I'd take them to my house and fix them up and sell them out of the front yard. From 1976 to 1984, I was in the RV fix-`em-up business."
Cooley admits his early years in the RV business were rather crude. He once opened an RV shop near Center Point that had no running water. He put a pump in a nearby creek and washed with creek water the RVs that were for sale.
The Leeds High School graduate says staying focused on a dream is what has led to the creation of the state's largest RV mega-center, but it was customer service that made it possible.
"I was raised in a trailer park in Leeds," he said. "I wanted something else for my life. I was a football fan like everybody else but I didn't worship people like Bear Bryant and Joe Namath.
"I looked up to people like (Wal-Mart founder) Sam Walton. I read everything I could about successful businessmen and how they did business. What I learned is that people like that really have a very simple business philosophy and it is basically this: pay your bills and do the right thing.
"I'll be honest with you. When you sell 1,200 RVs a year like we do, you're going to have two or three lemons in there. We're in the business of selling people their dreams and you've got to make it right. If there's a gray area somewhere, side with the customer. That's not some great idea I came up with. I'm just copying some of the best businesspeople in the world."
Cooley and his wife, Tammie, talked about possibly retiring following the fire at his East Lake facility in 2006 but their dreams wouldn't allow it. He says his inspiration came from his wife.
"I'm the one that wants to go for things and my wife is the cautious one, but this time it was just the opposite," he said. "We had our RV store in East Lake paid for and the one we had on I-65 (near Clanton) paid for and I'm thinking why in the world would I want to build an $8 million place? She said because if I didn't, we'd never be happy."
Cooley says the homework he did before building Dandy RV Superstore was intense. It included him studying similar facilities from California to Maine.
"I knew we had to be highly visible from an interstate but alone that wasn't enough," he said. "People said you need to be at an exit where there is a Cracker Barrel, a Honda dealership, a Toyota dealership and a Harley-Davidson dealership, things like that. Places that draw people off the interstate.
"That's a pretty tall order but that's just what we found here. We have all of those things here at the same exit."
Cooley said an understanding of how RV people think also helped.
"I really didn't worry about losing the customer base we had already established in Birmingham or Clanton because so many times I had seen people drive all the way from Cullman or Tuscaloosa to save $8 on a part if they like you.
"We're already getting people driving here from Atlanta and Tennessee to do business with us."